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FAQ
Frequently Asked Questions
Why isn't my profile visible on Keyguides Connect?
What is the Premium Subscription?
Who can see the messages in a conversation?
Do I get notified if someone messages me?
Can I attach files or photos?
How many guides from a city do you take?
Can I create tours on Keyguides Connect?
How do I update my Bank details?
How does pricing work in a tour?
Why can’t I use my own custom cancellation terms?
What if a traveler disputes a cancellation or refund?
Can I offer a refund outside of the policy if I want to?
Can I change my cancellation policy after a booking has already been made?
What is the Job Board?
What is a product?
What happens if I delete a product?
What is a Booking partner on Keyguides Connect?
What if I want to withdraw my application?
Who sets the price for jobs on the Job Board?
Do I have to pay a fee to use the Job Board?
Can I verify or approve guides automatically?
What is a Commercial Group?
What do I show on my public page?
What if I dont want to connect my private calendar?
Can you see what's in my Calendar?
What if I dont have a google calendar?
What calendar should I choose?
What is the difference between availability and unavailability?
What is Keyguides Connect?
How Do I set my availability?
How do I become a Verification Partner?
How do I give Feedback on the platform?
Which countries can guides be from?
Can I still create a profile if my country is not supported by Stripe?
Can partners from any country book guides on Keyguides Connect?
Can I refer partners to Keyguides Connect?
What is the Keyguides Connect Job Board?
Is there a recommended image size or format for my profile pictures?
What types of images should I upload to my profile?
Can I upload pictures or videos to my profile?